Shipping policy

Shipping Policy

Last updated: Feb 2026

This policy explains how we process, pack, and ship your Vastraa Living order.

Order Processing Time

Orders are processed within 1–2 business days of confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Since our pieces are hand block-printed and made through small-batch production, some designs may take slightly longer during high-demand periods. We'll let you know if your order needs extra processing time.

Shipping Time

Once dispatched, orders are delivered within:

● Metro cities: 3–5 business days

● Non-metro cities and towns: 5–8 business days

● Remote or hard-to-reach locations: 8–12 business days

These are estimated timelines and may vary due to courier delays, weather, or local disruptions beyond our control.

Shipping Charges

● Free shipping on all prepaid orders above ₹[Insert Amount]

● A flat shipping fee of ₹[Insert Amount] applies below this

● Cash on Delivery (COD) orders may attract an additional COD handling fee of ₹[Insert Amount]

Order Tracking

Once your order is shipped, you'll receive a tracking link via WhatsApp/SMS/email. You can use this to follow your order until it's delivered.

Serviceable Locations

We currently ship across India. If your pin code is not serviceable by our courier partners, we'll reach out to you to arrange an alternative or issue a full refund.

Delays

While we work with reliable courier partners, delays can occasionally happen due to weather, regional disruptions, courier backlogs, or incorrect address details. We appreciate your patience and will keep you updated if your order is delayed beyond the estimated window.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address. If a package is returned to us due to an address issue, we will get in touch to arrange reshipment, and additional shipping charges may apply.

Damaged Packages

If your order arrives visibly damaged, please do not accept the delivery, or if already accepted, contact us within 48 hours with photos of the damaged package and product. We will arrange a replacement or refund as per our Return and Refund Policy.

Order Confirmation

Since orders are placed via Instagram DM and WhatsApp Business, we will confirm your order details, address, and payment before dispatch. Please ensure your details are accurate to avoid delays.