Refund policy

Return and Refund Policy

At Vastraa Living, we want you to love what you order. If something isn’t quite right, here’s how returns, exchanges, and refunds work.

Return Window
You can request a return or exchange within 3 days of receiving your order. Requests made after this window won’t be accepted.

Conditions for Return
To be eligible, the product must be:

  • Unused, unwashed, and unworn
  • In its original packaging, with all tags intact
  • Free from stains, odours, or signs of use
  • Accompanied by the original invoice

For hygiene reasons, bedsheets, bed covers, pillow covers, and dohars that have been washed or used cannot be returned, unless the product is defective or damaged.

Non-Returnable Items

  • Products purchased during clearance or final sale
  • Products damaged due to misuse, negligence, or improper washing/care
  • Products without original packaging or tags

Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We’ll arrange a replacement or a full refund, including any shipping charges paid.

How to Request a Return

  1. Message us on WhatsApp Business or Instagram DM (@vastraa.living) with your order number and reason for return.
  2. We’ll confirm eligibility and walk you through the process.
  3. Pack the product securely in its original packaging.
  4. We’ll arrange a pickup from your delivery address, or ask you to ship it back, depending on your location.

Refunds
Once we receive and inspect the returned product, we’ll let you know if it’s approved.

  • Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
  • COD orders: since there’s no original payment method to refund to, we’ll collect your bank details or UPI ID once the return is approved, and process the refund within 5–7 business days.

Refund timelines may vary slightly depending on your bank.

Exchanges
Want a different print, size, or design instead of a refund? Let us know when you raise your request. Exchanges depend on stock availability and follow the same eligibility conditions as returns.

Shipping Charges
Return shipping is paid by the customer, except for damaged, defective, or incorrect products, where we cover the cost.

Order Cancellations
Orders can be cancelled before they’re shipped. Once dispatched, an order can’t be cancelled, but you can request a return once it’s delivered, following the process above.

Need Help?
Reach us at vastraalivingofficial@gmail.com or message us on Instagram (@vastraa.living). We’ll get back to you as soon as we can.